Incident #126A48 · 15 APR 2026notable
Berget AI adds throttling, AI output disclaimers, credit expiry, and splits dispute resolution by customer location
Berget now says it may throttle usage and delay provisioning for risk, compliance, capacity or security reasons. It adds AI-output risk disclaimers that put review of model outputs on the customer, and says unused credits are generally voided after 12 months. SLA compensation is now stated to apply to services with an attached SLA. Disputes now go to Swedish courts for Swedish customers, while other customers still use Stockholm Chamber of Commerce arbitration.
Taken from you
- Berget may now also throttle usage and delay provisioning for risk, compliance, capacity or security reasons
- Customers bear responsibility for evaluating and reviewing AI model outputs; no guarantee on third-party model output
- Unused prepaid credits are now generally valid for 12 months and are voided after that
- SLA compensation now applies only to services with an attached SLA
Won back
- Swedish customers get Swedish courts instead of mandatory arbitration
- Optional auto-top-up of credits to avoid service interruptions
Evidence · 4 of 4 quotes matched in source
We can also reject any order, impose qoutas and throttle usage.+ inserted · ✓ matched in source
Unused credits are rolled over to the next billing period and are generally valid for 12 months - after which any unused credits will be voided.+ inserted · ✓ matched in source
Berget does not guarantee 3rd party model output, outputs may be outputs may be inaccurate, incomplete, offensive, or unsuitable, customer must evaluate outputs before use, customer is responsible for human review where appropriate.+ inserted · ✓ matched in source
* For Swedish customers - Swedish court+ inserted · ✓ matched in source
Archived version ↗ · 437 words changed