Incident #17D684 · 06 JAN 2026notable
eharmony adds age and identity verification, including possible biometric data, with suspension for non-compliance
The terms now let eharmony require users to verify their age or identity to register, access or keep using the service. Verification may involve photos, videos (including biometric data) or government ID. Users who don't complete it, or whose information can't be verified, can be suspended, restricted or terminated.
Taken from you
- May have to submit photos, videos (including biometric data) or government ID to use the service
- Access can be suspended, restricted or terminated if verification is not completed or cannot be verified
- Must ensure all verification information and documents are accurate and authentic
Won back
- The terms now point to the Privacy Policy for how personal information is processed for verification.
Evidence · 3 of 3 quotes matched in source
We may require you to verify your age or identity in order to register for, access, or continue using the Services.+ inserted · ✓ matched in source
Verification may include providing personal information, photographs or videos (including biometric data), or government-issued identity documents.+ inserted · ✓ matched in source
If you do not complete required verification steps, or if the information you provide is inaccurate or cannot be verified, we may suspend, restrict, or terminate your access to the Services.+ inserted · ✓ matched in source
Archived version ↗ · 113 words changed