Incident #1C7FDB · 03 NOV 2026minor
Couchsurfing swaps ID verification vendor from Onfido to Entrust
The identity verification provider that collects and processes users' verification information changed from Onfido to Entrust, in both the collection and sharing sections. The data portability option moved to a Security section in Settings and is now available on desktop and mobile instead of desktop only.
Taken from you
- Verification data is now handled by a different third party, Entrust, instead of Onfido
Won back
- Data portability request now available on mobile as well as desktop
Evidence · 4 of 4 quotes matched in source
This information is collected and processed by a third party identity verification service provided by Entrust.+ inserted · ✓ matched in source
* You can request a portable copy of your data under the Security section of your Settings (Desktop & Mobile).+ inserted · ✓ matched in source
Archived version ↗ · 185 words changed