Incident #37F518 · 23 SEP 2026minor
Spark clarifies Stripe purchases auto-create accounts and adds Stripe Customer Portal cancellation
Spark's EU terms now state that a Stripe purchase on its website automatically creates a Spark Account using the checkout email. They also say some subscriptions can only be cancelled through the Stripe Customer Portal, reached via the confirmation email or app settings. The Privacy Policy mention is dropped from the intro, and most other edits are rewording.
Taken from you
- Some subscriptions can no longer be cancelled in app account settings, only via the Stripe Customer Portal
- A Spark Account is created automatically when you buy through Stripe on the website
Evidence · 3 of 3 quotes matched in source
If you make a Stripe-facilitated purchase on our website, your Spark Account will be created automatically, using the email address provided at checkout.+ inserted · ✓ matched in source
Certain subscriptions may be canceled through the Stripe Customer Portal only.+ inserted · ✓ matched in source
You may access it by following a link in the purchase confirmation email or via the App settings.<br><br>If you purchased your subscription through the in-app purchase mechanism of the Apple App Store or Google Play, you may cancel it following the instructions of the respective platform.+ inserted · ✓ matched in source
Archived version ↗ · 1,762 words changed