Incident #50F7F3 · 07 FEB 2026minor
Energia says it will process special category data of vulnerable customers for additional support
A new sentence states that if you are a vulnerable customer or need extra support, Energia will also process your special category personal data (such as health information) for 'Additional Support Services', described in section 3.11. Nothing else in the diff changed.
Taken from you
- Special category personal data of vulnerable or support-needing customers is now stated to be processed for Additional Support Services
Won back
- Clearer disclosure of how sensitive data is used for customers needing additional support
Evidence · 1 of 1 quotes matched in source
If you are a vulnerable customer or require additional support, we will also process your special category personal data for the purposes set out at 3.11 below (Additional Support Services).+ inserted · ✓ matched in source
Archived version ↗ · 30 words changed