Incident #57ECF7 · 14 OCT 2026minor
Proctorio details fallback ID verification and storage of check results and camera image
The policy adds that if the provider cannot verify identity with Instant ID, a live agent verifies the student instead of re-sending them to the provider. Proctorio keeps the check result and match score for institution reviewers, and stores the live camera image from the check with Zero-Knowledge Encryption alongside the exam recording.
Taken from you
- Check result and match score are retained for institution reviewers
- Live camera image from the ID check is stored with the exam recording
- A live agent may handle identity verification when automated check fails
Won back
- Camera image from the check is stored with Zero-Knowledge Encryption
Evidence · 2 of 2 quotes matched in source
Proctorio keeps the result of the check and its match score for your institution's reviewers, and your live camera image from the check is stored with Zero-Knowledge Encryption alongside your exam recording.+ inserted · ✓ matched in source
a live agent verifies you instead.+ inserted · ✓ matched in source
Archived version ↗ · 74 words changed