Incident #7999CB · 01 JUL 2026minor
Verizon privacy policy drops Visible, adds Frontier contact routes, changes request channels
The policy no longer lists Visible customers as covered, and removes the Verizon Value brand list and a network-monitoring sentence. Privacy request routes are reorganised: Frontier customers get webform, email and phone options, and Verizon Wireless/Home and Value phone options are restructured. Several opt-out menu paths and agent-appointment instructions were also updated.
Taken from you
- Policy scope no longer names Visible customers as covered
- Visible Merch agents must email a third party with personal details to appoint an agent
- Frontier customers' agent appointment is by webform or email, with fewer stated channels for some requests
Won back
- Frontier customers given explicit webform, email and phone routes for privacy requests
- Opt-out of identity verification now also mentions fraud prevention for clarity
- Opt-out for TV viewing data says shared information is not linked to you or your account
- Verizon Value agents get a dedicated opt-out page route
Evidence · 4 of 4 quotes matched in source
This policy applies to Verizon Wireless and Verizon Value customers, and to the visitors of websites where this policy is posted, including for example, within mobile apps we offer.+ inserted · ✓ matched in source
If you opt out, only de-identified viewing information that is not linked to you or your account will be disclosed.+ inserted · ✓ matched in source
Frontier customers may appoint an authorized agent by emailing us at FTR-privacy@verizon.com.+ inserted · ✓ matched in source
Archived version ↗ · 1,580 words changed