Incident #7EFEAB · 27 MAR 2026notable
DeepSeek adds liability cap, shared-link warnings, and stricter AI-output rules to its terms
DeepSeek's updated terms add a cap on its liability (greater of 12 months' fees or $100), a free-use clause for user feedback, and a new section on shared conversation links that warns they may be scraped. Several promises to users were softened, such as 'fullest cooperation' and liability for 'negligence' becoming 'gross negligence'. Users also take on more responsibility for human review of AI outputs affecting people and for not removing AI labels.
Taken from you
- Liability cap: DeepSeek's total liability limited to greater of fees paid in 12 months or $100
- Feedback may be used by DeepSeek without restriction or compensation
- DeepSeek's liability exception narrowed from negligence to gross negligence for account losses and indirect damages
- Account-breach help softened from 'fullest cooperation' to 'commercially reasonable efforts'
- Wrongly restricted accounts are restored only if DeepSeek finds the objection valid at its sole discretion
- Users' duty to compensate DeepSeek for losses no longer says 'to a reasonable extent', and the indemnity now also protects DeepSeek's employees.
- Notice of service changes only promised when rights may be 'greatly' affected
- Shared conversation links may be crawled by third parties despite anti-crawling measures
- Users must human-review outputs used for important decisions about people and may not remove AI labels
- Use of inputs/outputs for training other models now conditioned on legality and compliance with Terms
Won back
- Clear warnings and guidance on the risks of sharing conversation links
- Narrower content review: reference to reviewing inputs and outputs removed from monitoring clause
- Reference to a published explanation of model mechanism and training methods
Evidence · 4 of 4 quotes matched in source
OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100).+ inserted · ✓ matched in source
We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.+ inserted · ✓ matched in source
However, due to the technical limitations commonly existing within the industry, such risks cannot be entirely eliminated.+ inserted · ✓ matched in source
Archived version ↗ · 3,221 words changed