Incident #915FCA · 27 AUG 2026notable
Intric adds on-premises options, shifts liability to customers, and bans AI training on customer data
The terms now cover SaaS and managed or self-managed on-premises installs, with detailed clauses placing hosting and security responsibility and liability for customer-controlled environments on the customer. Data and metadata sections are rewritten: Intric commits not to use Customer Data to train AI models, nor allow AI sub-processors to, and limits metadata use. The old clause accepting that data goes to third-party AI providers under their own terms is replaced by sub-processor agreements.
Taken from you
- For on-premises installs, Intric disclaims liability for outages, performance issues and security incidents caused by the customer's own infrastructure and environment
- Customer must install updates itself under self-managed on-premises, and Intric disclaims liability if it does not
- Managed on-premises updates depend on the customer providing sufficient remote access
- Restricting metadata collection may now also limit usage optimization and product improvement activities, not just proactive support and adoption guidance
Won back
- Intric will not use Customer Data to train, fine-tune or improve AI models, nor let sub-processors do so, unless the customer agrees in writing
- AI sub-processors must process data only to provide the requested function and not retain it beyond what is technically necessary
- Metadata use is limited to listed purposes and cannot be combined across customers in an identifying way
- Intric remains responsible to the customer for its sub-processors' performance
- Customer Data is now defined to include prompts, files, context and metadata, and the ownership clause covers data generated through the Services
- Clearer statement that Intric may not sell, rent or lease Customer Data (old wording was garbled)
Evidence · 4 of 4 quotes matched in source
Intric shall not use Customer Data for the purpose of training, fine-tuning, or improving AI models, nor permit any sub-processor to do so, unless explicitly agreed otherwise in writing by the Customer.+ inserted · ✓ matched in source
Intric is not responsible or liable for any issues (including but not limited to unavailability, performance issues or security incidents) to the extent caused by any environment operated by the Customer.+ inserted · ✓ matched in source
Notwithstanding the above, Intric may use Metadata in an aggregated and anonymised form that does not allow identification of the Customer, its End-Users or any other individual, for the purpose of improving and developing the Services.+ inserted · ✓ matched in source
Archived version ↗ · 2,425 words changed