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Incident #9CE679 · 29 SEP 2026minor
Microsoft / Terms of Service EU

Microsoft updates consumer terms: Cortana removed, Copilot terms relinked, rewards limits and update rules changed

Microsoft's 2026 terms extend scope to any consumer service that references them, drop the Cortana section (stating it is unsupported since 2024), and point Copilot to new separate terms. Rewards redemption limits are split into two caps, and the app update wording now warns that apps may become unavailable or lose functionality if updates aren't installed.

Taken from you

  • Terms now cover any Microsoft consumer service that references them, not only those on the listed services
  • Apps may become unavailable, unsupported or lose functionality if you decline updates
  • Some apps may be inaccessible until you accept an update
  • Option to opt out of automatic Store updates reworded to only pausing them
  • Rewards limits can be raised by Microsoft at its sole discretion

Won back

  • Higher Rewards redemption cap of 1,550,000 points per year for Microsoft's own products
  • Clear statement that Cortana is no longer supported
Evidence · 4 of 4 quotes matched in source
and any other Microsoft consumer products, websites and services that reference these Terms (the "Services").+ inserted · ✓ matched in source
If you choose not to download or install updates, your applications may no longer be available, supported or have previous functionality.+ inserted · ✓ matched in source
You can change your Store or system settings if you'd prefer to pause automatic updates to Store applications.+ inserted · ✓ matched in source
As of 2024, Microsoft no longer supports Cortana Services.+ inserted · ✓ matched in source
Archived version ↗ · 1,299 words changed
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