Incident #9E9831 · 06 FEB 2026minor
Cdiscount updates mediation details and adds product safety complaint contacts to its terms
The terms version date changes (2022 to 2023), the mediation reference now names the FEVAD consumer mediator with a new address, and a new section lists authorities to contact about product safety complaints (DGCCRF, CEC France, Safety Gate, Rappel Conso). The legal guarantee article reference changes from L.217-4 to L.217-3.
Won back
- Named consumer mediator (Médiateur de la consommation FEVAD) with contact details
- Information on who to contact for product safety complaints (DGCCRF, CEC France)
- Links to Safety Gate and Rappel Conso product recall sites
Evidence · 3 of 4 quotes matched in source
Tout Acheteur peut, en cas de plainte relative à la sécurité des produits, contacter l’autorité nationale+ inserted · ✓ matched in source
consommation FEVAD – BP 20015 – 75362 PARIS CEDEX 8 – https ://www.mediateurfevad.fr.+ inserted · ✓ matched in source
+ (articles L.217-3 et suivants du Code de la consommation) et de la garantie des vices cachés+ inserted · ✕ not found in source
Archived version ↗ · 225 words changed