Incident #B3433D · 16 SEP 2026notable
Orange Money Europe terms add received-transfer rules and individual limits, and shorten history access to 24 months
The terms now expressly cover receiving transfers as well as sending them, and add an optional feature for transfer requests with pre-filled amounts that the user must check and validate. Transaction history access drops from five years to twenty-four months. Individual spending limits are added: users can ask for higher limits via the app, and the EME may refuse or change them. The consumer mediator is still the AFEPAME mediator, but its contact websites and postal address are replaced.
Taken from you
- Transaction history viewable for only 24 months instead of 5 years
- EME may refuse or change individual limit increases at its discretion
- Users must check and validate pre-filled amounts on transfer requests
Won back
- Users can request higher individual limits via the app
- Article 10 now expressly covers received transfers, and the EME is defined as the receiving partner for transfers received into a user's account.
- Force majeure now refers to equivalent laws under applicable law, not only French Code civil
Evidence · 1 of 4 quotes matched in source
+ - de consulter les Transactions dans l’historique pendant vingt-quatre mois qui suivent la date de+ inserted · ✕ not found in source
+ L’EME se réserve le droit de valider ou non les demandes d’augmentation individuelles de plafonds,+ inserted · ✕ not found in source
+ une demande de transfert d’argent de la part d’un Bénéficiaire à un Utilisateur pourra être mise en place,+ inserted · ✕ not found in source
Archived version ↗ · 1,167 words changed