Incident #B41446 · 13 JUN 2026notable
Spotify privacy policy adds precise location data and customer service data categories
The updated policy adds a 'Precise Location Data' category, used only with your permission, to improve recommendations, including for other users near the same location. It also adds 'Customer Service Data' (chats and emails) as a collected category used for several purposes. Other changes are that data is not disclosed to advertising partners for users under 18, follower and following counts are visible to others, a third-party links disclaimer appears, and the business-sale clause now covers 'any part' of the business. AI feature development, age assurance and Age Check Data sharing were already in the old version.
Taken from you
- Precise location data may now be collected (with permission) and used to improve recommendations for other nearby users
- Customer service chats and emails are now an explicit category of data collected and used for several purposes
- Streaming history is now stated to be kept for the life of an account, without the word 'typically'. The search-query deletion wording is firmer (no 'generally'), which favours users.
- Business sale clause widened from 'our business' to 'any part of our business'
Won back
- Explicit statement that precise location is used only with your permission via in-app pop-up and device settings
- Statement that personal data is not disclosed to advertising partners for users under 18
- Disclosure that follower and following counts are visible to other users
- Clearer disclosure of third-party links and that Spotify is not responsible for their privacy practices
Evidence · 4 of 4 quotes matched in source
so we can build AI features such as AI DJ and AI playlist+ inserted · ✓ matched in source
| Precise Location Data | Spotify will only use your precise location data with your permission.+ inserted · ✓ matched in source
What we learn from your streaming at one location, could be used to suggest similar content to other users close to that location. | * Precise Location Data |+ inserted · ✓ matched in source
| Customer Service Data | Information about your contacts with our Customer Service, such as chat conversations and email correspondence. |+ inserted · ✓ matched in source
Archived version ↗ · 2,367 words changed