Incident #CC6F6F · 24 JUN 2026notable
Zalando Partner University policy adds AI Partner Assistant chatbot and its data handling
The policy adds a section on an AI chatbot, the Partner Assistant, describing what conversation data is processed, why, and that histories are kept for 12 months then deleted automatically. Chatbot conversations are now listed among the message content Zalando collects. Other changes are rewording, Twitter renamed to X, and link and formatting updates.
Taken from you
- Conversations with the new AI Partner Assistant (messages, AI responses, conversation history, account and session identifiers, device and security data) are now processed
- Conversation histories are retained for 12 months, justified by legitimate interests rather than consent
- Third-party service providers supporting AI model operations may receive this data
Won back
- Disclosure that AI outputs may be inaccurate and should be reviewed before use
- Stated limit: the assistant does not independently access merchant transaction or financial records
- Stated automatic deletion of conversations after 12 months
Evidence · 4 of 4 quotes matched in source
Artificial intelligence is currently used within the website in the following function: the Partner Assistant, which responds to queries by retrieving relevant information from platform documentation and generating text-based responses.+ inserted · ✓ matched in source
Conversation continuity is ensured for 12 months.+ inserted · ✓ matched in source
Data recipients/processors: Zalando SE, Third-party service providers supporting AI model operations+ inserted · ✓ matched in source
If you communicate with us or other users regarding our services or products (e.g. product evaluations) and other topics by phone, post, social media, contact forms, AI chatbots (such as the Partner Assistant), or any other medium, we collect the content of your messages.+ inserted · ✓ matched in source
Archived version ↗ · 1,233 words changed