Incident #D71067 · 06 MAR 2026minor
Deadline to report untracked transactions shortened from six months to ninety days
Users who believe a qualifying transaction wasn't tracked or credited must now contact Customer Care with documentation within 90 days of the transaction. The old version allowed order confirmations up to six months from purchase. Requests after 90 days are explicitly ineligible for manual review or adjustment.
Taken from you
- Time window to request review of an untracked transaction cut from about six months to 90 days
- Late requests after 90 days are no longer eligible for manual review or adjustment
Won back
- Clearer statement of how to submit a claim (contact Customer Care with documentation)
Evidence · 3 of 3 quotes matched in source
If you believe a Qualifying Transaction was not properly tracked or credited, you must contact Customer Care and provide any requested documentation, including order confirmation, within ninety (90) days of the transaction date.+ inserted · ✓ matched in source
Requests submitted after ninety (90) days are not eligible for manual review or adjustment.+ inserted · ✓ matched in source
Archived version ↗ · 68 words changed