Incident #E4E4F3 · 20 MAY 2026minor
Together AI says delayed-payment credits unusable until funds clear, disclaims liability for delays
New terms state that credits or prepaid balances funded by ACH, wire transfer, or other delayed-settlement methods can't be used until the funds are confirmed cleared. Together AI also says it is not responsible for service access delays from payment clearing time, or for failed, reversed, or returned payments.
Taken from you
- Immediate use of credits funded by ACH, wire or similar delayed-settlement payments
- Recourse against the company for access delays caused by payment clearing times
- Recourse against the company for failed, reversed, or returned payments
Evidence · 2 of 2 quotes matched in source
Credits or prepaid balances funded via ACH, wire transfer, or other delayed-settlement payment methods will not be available for use until the Company has received and confirmed clearance of the underlying funds.+ inserted · ✓ matched in source
The Company is not responsible for any delays in Service access resulting from the time required for such payments to clear, or for any failed, reversed, or returned payments.+ inserted · ✓ matched in source
Archived version ↗ · 65 words changed