Incident #E7B7E1 · 31 DEC 2025minor
Xfinity swaps Seattle contact info for Ohio and West Virginia TV outage and complaint terms
The Seattle-specific cable assistance contacts were removed. New state-specific notices were added: Ohio residents may request credits for TV interruptions, and West Virginia residents get complaint instructions for the state Public Service Commission, including the right to request a formal hearing.
Taken from you
- Seattle residents' listed local contact for cable assistance and Cable Customer Bill of Rights information
Won back
- Ohio residents can request a one-day TV credit for interruptions of 4+ hours caused by Xfinity
- Ohio residents can request pro rata hourly credits for outages over 24 hours not caused by Xfinity
- West Virginia residents get a Public Service Commission complaint route and the right to request a formal hearing
Evidence · 3 of 3 quotes matched in source
For Ohio residents: In the event TV is interrupted for four (4) or more hours in a given day and found to be caused by Xfinity, you may request a credit equal to one day of TV service.+ inserted · ✓ matched in source
In the event the Commission cannot, informally, resolve your complaint to the satisfaction of all parties, you are entitled to file a request for a formal hearing before the Commission.+ inserted · ✓ matched in source
Archived version ↗ · 232 words changed