What Zoom's terms of service and privacy policy take from you today, and every material change. Read as served in: European Union. 0 material changes published.
Watched since 08 NOV 2025 · 9 archived versions read · Terms of Service, Privacy Policy
Zoom does not train AI on your meeting audio, video or chat, but you give up court and class-action rights, Zoom can change the terms or end your service easily, and payments are non-refundable.
Zoom collects extensive account, device, usage and meeting data, shares it with vendors, affiliates and advertising partners, and keeps it as long as its own purposes require.
Zoom collects fine-grained behaviour data such as clicks, keystrokes and who you message, not just basic account details. Account owners may also see much of this activity.
“mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner”Exhibit · Privacy Policy✓ matched in source
Third-party advertising and analytics partners receive information about your activity on Zoom's website for targeted advertising, which may count as a 'sale' or 'sharing' under some state laws.
“including targeted advertising based on your use of our website. These third-party partners may receive information about your activities on Zoom’s website through third-party cookies placed on Zoom’s website.”Exhibit · Privacy Policy✓ matched in source
Zoom keeps your data for as long as its own purposes need, and may move it to countries with weaker data protection rules.
“Such countries may have data protection rules that are different and less protective than those of your country.”Exhibit · Privacy Policy✓ matched in source
Zoom says it will not train AI on your audio, video, chat and similar content, but it takes a broad perpetual licence over your content and owns the data it generates about your use.
You grant Zoom a permanent, worldwide licence to your content for the listed uses, which is not limited to the length of your account. The uses are listed, but the licence itself never expires.
“You grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary for the Permitted Uses.”Exhibit · Terms of Service✓ matched in source
Telemetry and usage data about you belongs entirely to Zoom, and anonymised versions can be used to improve services for other customers even after you leave.
“Zoom owns all rights, title, and interest in and to Service Generated Data.”Exhibit · Terms of Service✓ matched in source
If these features are enabled, AI processes your meeting and chat content. The policy limits this to providing the features.
“These tools may use artificial intelligence, machine learning, or other technology to process Customer Content solely to provide the intelligent features.”Exhibit · Privacy Policy✓ matched in source
You give up court, jury and class-action rights, face a one-year deadline to sue, and Zoom's liability is capped at what you paid in the last 12 months.
Disputes go to a private arbitrator instead of a court, and you cannot join or bring group claims. You can opt out only within 30 days of creating your account.
“The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action”Exhibit · Terms of Service✓ matched in source
Even for losses such as unauthorised access to or loss of your content, Zoom's liability is excluded or capped at what you paid in the past year, which may be nothing for free users.
“DAMAGES, IN THE AGGREGATE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT, EXCEEDING THE AMOUNT ACTUALLY PAID BY YOU FOR THE SERVICES (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT OR CIRCUMSTANCES GIVING RISE TO SUCH CLAIMS.”Exhibit · Terms of Service✓ matched in source
A claim not filed within a year is permanently lost, shorter than many legal time limits.
“must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be permanently barred.”Exhibit · Terms of Service✓ matched in source
Zoom can suspend, terminate, change features or change the terms at its discretion, and you are treated as agreeing to changes by continuing to use the service.
Zoom may end the agreement with 30 business days' notice without giving any reason, and may suspend or terminate immediately for breaches.
“Zoom may terminate this Agreement, for any reason or no reason, upon thirty (30) business days’ advance notice.”Exhibit · Terms of Service✓ matched in source
Zoom can rewrite the agreement and you are bound just by continuing to use it. You must check for changes yourself, and policies can change without any notice.
“If you continue to use the Services after the effective date of the Changes, then you agree to the revised terms and conditions.”Exhibit · Terms of Service✓ matched in source
Zoom can remove your content at any time without telling you if it believes it breaks the rules, and you only have 30 days to retrieve content after termination.
“Zoom may delete any Customer Content, at any time without notice to you if Zoom becomes aware that it violates any provision of this Agreement or any applicable Laws.”Exhibit · Terms of Service✓ matched in source
Subscriptions renew automatically, payments are generally non-cancelable and non-refundable, and Zoom can raise prices and charge fees and collection costs.
Once you commit to a term you generally cannot cancel or get money back, unless Zoom agrees, the law requires it, or your order says otherwise.
“all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.”Exhibit · Terms of Service✓ matched in source
Plans renew unless you give notice at least 30 days ahead, and price increases are treated as accepted if you do not act within the notice period.
“If you do not terminate or modify the affected Services within the applicable Rate Change Notice time period, then you shall be deemed to have automatically accepted the change to your Charges”Exhibit · Terms of Service✓ matched in source
Zoom can charge a backup payment method if your main one is declined, and you pay collection fees and interest on late amounts.
“By adding a backup Payment Method, you authorize Zoom to process any applicable Charges on your backup Payment Method if your primary Payment Method is declined.”Exhibit · Terms of Service✓ matched in source
Zoom may disclose your data to authorities, tax agencies and litigants, sometimes without telling you first.
Zoom may hand customer information, including confidential information, to tax authorities and never tell you before or after.
“we may disclose Customer information, including Customer Confidential Information, to a tax authority without notice to you before or after the disclosure.”Exhibit · Terms of Service✓ matched in source
Zoom normally notifies you before disclosing your confidential information to authorities, but can skip this if it decides there is a risk or emergency.
“unless providing such notice or timely notice is: (i) prohibited by applicable Law; or (ii) determined by Zoom in its sole discretion to be (a) a risk or potential risk of harm to a person”Exhibit · Terms of Service✓ matched in source
Your data can be shared in civil litigation, to protect Zoom's own rights, or to meet its social responsibility commitments, not only on a legal order.
“(4) meet our corporate and social responsibility commitments; (5) protect our and our customers’ rights and property; and (6) resolve disputes and enforce agreements.”Exhibit · Privacy Policy✓ matched in source
Machine-checked: every point was re-checked against the documents by a second, independent model pass; not yet read by a person
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