Incident #0ECF58 · 21 OCT 2026minor
Shein adds customer support clause stating help is a courtesy, not an obligation
Shein added a Customer Support section saying it may assist with shipping, return, refund or payment questions at its discretion. It states such help is a courtesy and creates no contractual duty to resolve problems caused by carriers, banks, payment processors, third-party sellers or others. It may refer users to those third parties instead.
Taken from you
- Any contractual claim that Shein must resolve issues caused by carriers, banks, payment processors or Third-Party Sellers
- Assurance of support: assistance is discretionary and may be a referral to a third party
Won back
- Stated commitment to handle customer service inquiries in a reasonable manner
Evidence · 3 of 3 quotes matched in source
Unless a SHEIN policy expressly states otherwise, any such assistance is a courtesy and does not create a contractual obligation for SHEIN to resolve issues caused by carriers, banks, payment processors, Third-Party Sellers, or other third parties.+ inserted · ✓ matched in source
Where a third party’s involvement is necessary to resolve your issue, we may refer you to that third party.+ inserted · ✓ matched in source
Customer Support. SHEIN may, in its discretion, assist with questions about the shipment, delivery, return, refund, or payment of an order, and will handle customer service inquiries in a reasonable manner.+ inserted · ✓ matched in source
Archived version ↗ · 100 words changed