Incident #1A7159 · 25 SEP 2026noise
Replicate changes its support contact address for abuse reports and billing disputes
Replicate changed the contact address in two existing clauses from the replicate.com/support link to support@replicate.com. These are the clause requiring customers to report policy violations or abuse, and the clause requiring customers to contact Replicate and wait seven days before a billing dispute or chargeback. The duties themselves were already in the old terms; only the contact address changed.
Evidence · 2 of 2 quotes matched in source
Customer agrees that if it becomes aware of any violation of the Acceptable Use Policy, or any illegal activities or abuse on the Services by any user, Customer shall promptly report such violations to Replicate at support@replicate.com.+ inserted · ✓ matched in source
To initiate a dispute, you must first contact us at support@replicate.com, provide documentation supporting your reasoning for the dispute, and allow us seven (7) days from your first outreach to resolve the issue.+ inserted · ✓ matched in source
Archived version ↗ · 70 words changed