Incident #D9C093 · 02 APR 2026major
Replicate adds strict billing-dispute and chargeback rules, and may keep or hide community models
The terms add new sections making Replicate's own logs the authoritative billing record, billing for failed or partial runs, and placing the burden of proof on customers in disputes. Chargebacks require exhausting internal dispute resolution first and can trigger immediate suspension. Replicate may also change visibility of community models and keep them after account deletion. The contracting entity changed from Replicate, Inc. to Replicate, LLC, and tax wording was rewritten.
Taken from you
- Right to dispute charges for partial runs, failed attempts, timeouts, or issues you kept using the service after
- Ability to file a chargeback for service-quality problems; chargebacks only allowed for unauthorized transactions
- Equal footing in disputes: you carry the burden of proof and Replicate's logs are presumed valid
- Deemed acceptance of charges if you do not reply to support within three days
- Access to the service, which can be suspended immediately upon a chargeback
- Control over community models: Replicate may make them private and may keep hosting them after you delete your account
- Taxes Replicate is later found legally obliged to pay or collect will be invoiced to you (the old terms already made you responsible for taxes on amounts payable).
Won back
- Tax exemption certificate route to avoid being invoiced for taxes
Evidence · 4 of 4 quotes matched in source
Replicate’s server logs, API call records, and internal systems’ measurement of compute time serve as the definitive and authoritative record for usage consumed and any billing disputes.+ inserted · ✓ matched in source
You will be billed for partial runs and failed attempts depending on the exact point of failure as logged by our systems.+ inserted · ✓ matched in source
If you fail to respond to our support requests regarding an ongoing dispute within three (3) days, you are deemed to have accepted the charges.+ inserted · ✓ matched in source
Notwithstanding the foregoing, if you delete your Account, Replicate may, but is not obligated to, retain and continue to host any Community Models you have previously shared or made public on the Services.+ inserted · ✓ matched in source
Archived version ↗ · 662 words changed