Incident #395B31 · 24 JAN 2026minor
Perplexity adds free trial terms, including automatic charging when the trial ends
A new section 2.5 sets rules for free trials: one per user, non-transferable, possibly requiring a credit card, and converting to a paid subscription at the then-current price when the trial expires. A leftover ProShop text-message consent clause was removed, and the last-updated date moved to January 2026.
Taken from you
- Free trial users with a card on file are charged the then-current subscription price when the trial expires
- Free trials can be terminated immediately for violating the terms or additional conditions
- Free trials are limited to users who have not previously subscribed or had a trial
- Sign-up requirements for trials (e.g. credit card, email) can change from time to time
Won back
- Clear statement that cards are not charged until after the trial expires
- Stated way to cancel a trial at any time via account settings
- Removal of the clause on consent to order-related text messages
Evidence · 4 of 4 quotes matched in source
Upon expiration of your free trial, you will be charged the then-current subscription price for the applicable Service.+ inserted · ✓ matched in source
Violating any additional terms and conditions or these Terms may result in immediate termination of your free trial.+ inserted · ✓ matched in source
Free trials are available only to users that have not previously subscribed to the Services or previously received a free trial.+ inserted · ✓ matched in source
Archived version ↗ · 220 words changed