Incident #FF1EFA · 18 MAY 2026minor
Perplexity's no-refund clause now allows exceptions in country-specific billing pages
The subscription no-refund clause (2.4) previously allowed exceptions only as set out in the Terms. It now also allows exceptions set out in country-specific billing and consumer information pages. The default of no refunds or credits for partial periods remains.
Won back
- Refund rights described on country-specific billing and consumer pages can now apply as exceptions to the no-refund rule
Evidence · 2 of 2 quotes matched in source
Except as expressly set forth in these Terms or in any country-specific billing and consumer information pages, payments for any subscriptions to the Services are nonrefundable+ inserted · ✓ matched in source
Archived version ↗ · 69 words changed