Incident #54DA4B · 18 SEP 2026notable
Qwen Chat replaces its terms with a new Service Agreement from a new Singapore operator
The old Terms of Service (Alibaba Cloud Singapore) are replaced by a new Service Agreement from Nth Power Global Tech Singapore Pte. Ltd. The new text adds paid-subscription terms (auto-renewal, no refund of fees already paid), preserves mandatory consumer refund rights, and offers an opt-out from model training, although feedback is still used for training. The diff is truncated, so it cannot show whether older clauses such as the content licence, indemnity, liability cap or Singapore courts clause were dropped.
Taken from you
- Contracting company changes to Nth Power Global Tech Singapore Pte. Ltd.
- Subscriptions auto-renew until cancelled, with no refund of fees already paid on cancellation (unless required by law)
- Cancellation must be made at least 24 hours before renewal, and price increases take effect next period unless you cancel
- Feedback you give on an output stores the related conversation and still gets used for model training even after opt-out
Won back
- Opt-out: after opting out, your content is no longer used for model training
- Mandatory consumer rights (withdrawal, cooling-off, refund) expressly preserved, with a 14-day refund for web purchases
- Account deletion can be requested through online procedures
- Privacy Policy stated as not part of the agreement
- Advance notice promised before fee increases
Evidence · 4 of 4 quotes matched in source
After you opt out, we will no longer use your content for model training, but feedback you provide regarding content will still be used for model training.+ inserted · ✓ matched in source
This Agreement constitutes a legally binding agreement between you and Nth Power Global Tech Singapore Pte.+ inserted · ✓ matched in source
If you cancel your subscription, fees already paid are nonrefundable, but you may continue to access the Services until the end of the subscription term for which you previously paid.+ inserted · ✓ matched in source
Archived version ↗ · 11,440 words changed · comparison truncated