Incident #641E07 · 19 DEC 2025notable
WeChat EU policy discloses Chinese Mainland processing and adds a data export tool
The EU privacy policy now says data shared with Weixin is processed in the Chinese Mainland. It also says personal data may be processed by Singapore group companies and accessed remotely from the Chinese Mainland for technical support. It names specific service providers and transfer countries (Netherlands, Malaysia, US), spells out the in-app 'Export Personal Data' path, and adds Community Guidelines to the content-compliance sentence.
Taken from you
- Data shared for Weixin interactions is now stated to be processed in the Chinese Mainland
- Personal data may be accessed remotely from the Chinese Mainland for technical support
- Data may be transferred to service providers in Malaysia and the United States as well as the Netherlands
Won back
- The policy now names the in-app 'Export Personal Data' tool (Me > Settings > My Information & Authorizations) for exporting your data.
- Clearer naming of service providers and the countries where data goes
- Statement that support access happens only for issues that cannot be fixed without their help
Evidence · 4 of 4 quotes matched in source
we will share your information with Weixin, which processes it in the Chinese Mainland to the extent necessary to facilitate such Interoperable Interaction.+ inserted · ✓ matched in source
In limited cases, your Personal Information may also be transferred by us to and processed by our group companies in Singapore as well as accessed remotely from the Chinese Mainland for technical support purposes.+ inserted · ✓ matched in source
Your Personal Information may also be transferred to our third party service providers in the Netherlands (for providing SMS and payment card processing and verification services), Malaysia (for providing community standards and customer support services) and the United States (for providing SMS services).+ inserted · ✓ matched in source
You can access a copy of personal data we collect about you on WeChat by using our "Export Personal Data" tool within WeChat.+ inserted · ✓ matched in source
Archived version ↗ · 1,637 words changed