Incident #858DF0 · 26 NOV 2025notable
WeChat EU terms restructured; US arbitration terms replaced with JAMS and added, plus broader liability limits
The WeChat terms were reorganised with a table of contents and numbered sections. The US schedule moves arbitration from AAA to JAMS, adds a strict pre-filing notice process, mass-arbitration grouping, offer-of-judgment cost shifting and Delaware law. The liability exclusion for indirect and consequential damages now names personal injury, pain and suffering and emotional distress. Service Accounts were added to the third-party content terms.
Taken from you
- Liability exclusion for indirect and consequential damages now explicitly names personal injury, pain and suffering and emotional distress
- US users face mandatory informal dispute notice with strict content and signature requirements before any claim, or the claim is dismissed
- US arbitration now includes mass-arbitration grouping into batches of 50 and offer-of-judgment cost shifting
- US users must keep any public injunctive relief claims separate, litigated in court only after arbitration
- Survival clause now also covers dispute resolution clauses
Won back
- US users get a 30-day opt-out of modifications to a prior arbitration agreement
- Arbitration hearing may be held virtually or in the user's home county, with an appeal route for large claims
- UK users are pointed to Community Guidelines for online safety information
Evidence · 4 of 4 quotes matched in source
ANY LOSS OR DAMAGE WHICH ARE NOT FORESEEABLE, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR LOSSES—INCLUDING PERSONAL INJURY, LOST PROFITS, PAIN AND SUFFERING, OR EMOTIONAL DISTRESSES—RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF WECHAT'S SERVICES.+ inserted · ✓ matched in source
If the offer is not accepted prior to the arbitration hearing or within thirty (30) days after it is made, whichever occurs first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration, other than with respect to costs.+ inserted · ✓ matched in source
If you have previously agreed to arbitrate with us, you may opt out of the modifications to your prior arbitration agreement made by this Arbitration Agreement by sending us written notice no later than thirty (30) days after the effective date of this Arbitration Agreement.+ inserted · ✓ matched in source
Archived version ↗ · 5,668 words changed