Incident #739094 · 11 APR 2026minor
Airbnb clarifies hotels can collect fees and deposits outside the platform
The host-fee section now says hotels may collect optional fees directly and may ask for a credit card or deposit at check-in if disclosed in the listing or price breakdown. It adds that hotel deposits are usually returned at or soon after departure, and that the Resolution Center may be unavailable for some hotel stays, leaving guests and hotels to handle payment issues directly.
Taken from you
- Resolution Center may be unavailable for some hotel stays, so guests must settle payment disputes directly with the hotel
- Hotels may collect optional fees directly instead of through the Resolution Center
- Hotel deposit forms and card pre-authorisations vary by hotel policy
Won back
- Hotel deposits, net of any fees under hotel policy, are generally returned at or soon after check-out
- Hotel deposits must be disclosed in the listing or in the price breakdown at checkout
Evidence · 4 of 4 quotes matched in source
Le Centre de résolution peut ne pas être disponible pour certains séjours dans des hôtels.+ inserted · ✓ matched in source
Dans ces cas, les voyageurs effectuant des séjours à l'hôtel et leurs hôtes devront traiter directement toute demande liée au paiement.+ inserted · ✓ matched in source
Les hôtes doivent collecter le paiement des frais facultatifs par le biais du Centre de résolution, mais les hôtels peuvent collecter les frais directement.+ inserted · ✓ matched in source
La caution, déduction faite des frais prévus par la politique de l’hôtel, est généralement restituée au moment du départ ou peu après.+ inserted · ✓ matched in source
Archived version ↗ · 736 words changed