Incident #926658 · 25 AUG 2026major
AliExpress adds mandatory pre-arbitration steps, class action waiver and sworn declarations for disputes
For users contracting with the Singapore entity, the old 30-day amicable consultation is replaced by a detailed mandatory informal dispute process before HKIAC arbitration. Claimants must submit a notice with evidence and a sworn personal declaration, and a 60-day negotiation period follows. A class action waiver, small-claims exception and severability clauses are also added.
Taken from you
- Right to bring class, collective or representative proceedings
- Ability to go straight to arbitration after 30 days of consultation
- Must file formal notice with order screenshots and a sworn declaration, including disclosure of any claim funding or law firm arrangements
- Longer waits: 14-day review, up to 60-day negotiation, and up to 90 days for mass claims
- Coordinated filings of 25+ claims face extra requirements and may be reviewed collectively by AliExpress
Won back
- Small claims court exception for individual claims
- Statutory rights reservation preserving mandatory consumer protection law
- Tolling of limitation periods while the informal process runs
- Arbitration hearings may be held by video conference
Evidence · 1 of 1 quotes matched in source
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ALIEXPRESS.COM AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY+ inserted · ✓ matched in source
Archived version ↗ · 3,464 words changed