Incident #B7E7F3 · 26 AUG 2026major
AliExpress adds mandatory pre-arbitration steps, class action waiver, and stricter dispute notice requirements
For users contracting with the Singapore entity, disputes must now go through a formal informal-resolution process before HKIAC arbitration, replacing a simple 30-day consultation. The notice requires documentary evidence and a sworn personal declaration, with a 60-day negotiation period and extra timelines for mass claims. A class action waiver, small-claims exception, severability clauses and a statutory-rights reservation are also added.
Taken from you
- Right to go to arbitration after a simple 30-day consultation; now need a detailed notice with order export and sworn declaration
- Ability to bring class, collective or representative claims (class action waiver)
- Faster access to arbitration: 14-day review, up to 30 days to cure, 60-day negotiation before arbitration
- Ability to use claim assignment or funding arrangements without disclosure; must declare them under oath
- Coordinated mass claims (25+ via same firm) face extra delays and individual-review requirements
- Class waiver survives even if the arbitration clause is found unenforceable
Won back
- Small claims court exception for individual claims
- Statutory rights reservation preserving mandatory consumer protection law of habitual residence
- Limitation periods are tolled while the informal process runs
- Arbitral hearings may be held by video conference
- Claimant may proceed if AliExpress fails to issue the completion notice within set time
Evidence · 4 of 4 quotes matched in source
NO PARTY MAY FILE A NOTICE OF ARBITRATION WITH HKIAC UNLESS AND UNTIL THE REQUIREMENTS OF THIS SECTION 8.7A HAVE BEEN SATISFIED IN FULL.+ inserted · ✓ matched in source
AND (VI) A PERSONAL DECLARATION UNDER OATH SIGNED BY THE CLAIMANT, CONTAINING THE FOLLOWING STATEMENTS:+ inserted · ✓ matched in source
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ALIEXPRESS.COM AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY+ inserted · ✓ matched in source
THE PARTIES SHALL THEN ENGAGE IN GOOD-FAITH NEGOTIATIONS TO RESOLVE THE DISPUTE FOR A PERIOD OF SIXTY (60) CALENDAR DAYS+ inserted · ✓ matched in source
Archived version ↗ · 3,486 words changed