Incident #96FEFE · 28 AUG 2026notable
Amazon EU limits its 30-day return policy to certain eligible products
The voluntary 30-day return policy, previously stated for products generally, now applies only to eligible products listed on a policy page and flagged by a widget on the product page. The personalised recommendations wording changed to say they are based on your activity on Amazon Services, with a pointer to recommendation preferences in the help page.
Taken from you
- Voluntary 30-day returns no longer apply to all products, only to listed eligible ones
- Need to check product page widget or policy list to know if an item qualifies
Won back
- Clearer statement that recommendations are based on your activity on Amazon Services
- Pointer to recommendation preferences in the help page
Evidence · 4 of 4 quotes matched in source
Amazon EU SARL propose, pour certains produits éligibles, une politique commerciale de retours sous 30 jours à compter du lendemain de la réception du produit+ inserted · ✓ matched in source
Les produits éligibles à cette politique commerciale de retours sous 30 jours sont listés dans la page Politique commerciale de retours d'Amazon+ inserted · ✓ matched in source
des produits et des services basés sur votre activités sur les Services Amazon, pour personnaliser votre expérience.+ inserted · ✓ matched in source
Archived version ↗ · 393 words changed