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Home / Temu / 23 SEP 2026

Incident #BE5200 · 23 SEP 2026minor
Temu / Terms of Service EU

Temu EU terms shorten import fee section; deposit and refund details removed

The detailed import fee rules (VAT-inclusive pricing, possible deposit at checkout, refund of any difference once carrier invoices arrive) were replaced by a short statement that import charges are shown at checkout and no extra payment is required afterwards. The no-extra-charge promise is kept, but the explicit deposit and refund mechanics and the EU threshold wording are gone.

Taken from you

  • Explicit statement that prices in the EU are inclusive of VAT, duties, taxes and fees
  • Written refund commitment, with e-mail confirmation, if actual import fees are lower than the deposit
  • Detailed description of the import fee deposit and estimation process
  • Mention of the EU threshold value above which import fees apply

Won back

  • Plain statement that no additional payment is required after checkout
  • Statement that amounts payable are shown at checkout before ordering
Evidence · 4 of 4 quotes matched in source
You will not be required to make any additional payment after checkout.+ inserted · ✓ matched in source
If the actual Import Fees are lower than the Import Fees deposit we have estimated, you will be automatically refunded the difference using the payment method you used for the order.− struck · ✓ matched in source
During checkout, we are entitled to ask you to make an Import Fee deposit in order to guarantee the payment of such Import Fees on your behalf.− struck · ✓ matched in source
Where products are shipped from outside the European Union, import charges may apply as indicated at checkout.+ inserted · ✓ matched in source
Archived version ↗ · 320 words changed
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