Incident #BE5200 · 23 SEP 2026minor
Temu EU terms shorten import fee section; deposit and refund details removed
The detailed import fee rules (VAT-inclusive pricing, possible deposit at checkout, refund of any difference once carrier invoices arrive) were replaced by a short statement that import charges are shown at checkout and no extra payment is required afterwards. The no-extra-charge promise is kept, but the explicit deposit and refund mechanics and the EU threshold wording are gone.
Taken from you
- Explicit statement that prices in the EU are inclusive of VAT, duties, taxes and fees
- Written refund commitment, with e-mail confirmation, if actual import fees are lower than the deposit
- Detailed description of the import fee deposit and estimation process
- Mention of the EU threshold value above which import fees apply
Won back
- Plain statement that no additional payment is required after checkout
- Statement that amounts payable are shown at checkout before ordering
Evidence · 4 of 4 quotes matched in source
You will not be required to make any additional payment after checkout.+ inserted · ✓ matched in source
Where products are shipped from outside the European Union, import charges may apply as indicated at checkout.+ inserted · ✓ matched in source
Archived version ↗ · 320 words changed