What you gave up

Home / Proton Mail / 12 MAY 2026

Incident #167338 · 12 MAY 2026minor
Proton Mail / Terms of Service EU

Proton Mail's 30-day cancellation refund changes from prorated to full refund

Previously, cancelling within 30 days gave a refund only for the unused, prorated part of the subscription period. The new text promises a full refund for the Service when cancelling within 30 days of initial purchase. The separate sentences defining 'unused portion' and offering full refunds for Proton VPN or Proton Drive on request were removed.

Taken from you

  • Explicit discretionary full-refund-on-request offer for Proton VPN and Proton Drive no longer stated (now covered by general full refund)

Won back

  • Full refund within 30 days of initial purchase instead of a prorated refund for unused days
Evidence · 3 of 3 quotes matched in source
You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service.+ inserted · ✓ matched in source
You may cancel your subscription within 30 days of the initial purchase and receive a refund for any unused portion of the service period.− struck · ✓ matched in source
Here, any unused portion of the service period refers to the prorated remaining full days of the subscription period.− struck · ✓ matched in source
Archived version ↗ · 83 words changed
More on Proton Mail

Proton Mail: where you stand today

The full dossier on Proton Mail's current terms of service and privacy terms, and every other change: Proton Mail terms of service and privacy policy.