Incident #6D848A · 04 NOV 2026minor
Airbnb's fee policy now bans off-platform chats and adds deposit refund deadlines and fraud warnings
The old help text already barred hosts from collecting booking fees outside Airbnb, with limited exceptions. The new Pricing and payment transparency policy keeps those exceptions but adds explicit rules: no off-platform pre-booking communication, and extra payments for booking changes must go through the Modify Reservation tool. It also sets deposit refund deadlines (7 days, 14 for hotels), requires written justification when a deposit is kept, and adds fraud warning signs.
Taken from you
- Pre-booking communication outside Airbnb is now prohibited
- Hosts must use Airbnb's Modify Reservation tool to collect extra payment for changes
- The note that hotel guests and hosts must deal with payment requests directly, because the Resolution Center may not cover some hotel stays, has been removed.
Won back
- Hosts keeping a deposit must give written explanation and evidence
- Hosts must go through the Resolution Center to claim reimbursement from a guest
- Fraud warning signs and reporting guidance added
Evidence · 4 of 4 quotes matched in source
Les voyageurs et les hôtes doivent régler l'ensemble des réservations (en cours, à venir ou récurrentes) et des frais obligatoires directement sur Airbnb.+ inserted · ✓ matched in source
Toutes les communications avant la réservation doivent se faire sur Airbnb.+ inserted · ✓ matched in source
Si le voyageur n'a causé aucun dommage et ne doit aucuns frais accessoires pendant son séjour, l'hôte doit lui rembourser l'intégralité du dépôt de garantie (ou lever la préautorisation correspondante) dans les 7 jours suivant le départ, ou dans les 14 jours pour les hôtels.+ inserted · ✓ matched in source
Archived version ↗ · 1,354 words changed