Amazon replaces court jurisdiction with mandatory individual arbitration and a class action waiver

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Disputes about using Amazon services or products bought through Amazon must now go to binding arbitration (JAMS) instead of King County courts, with a jury trial waiver and class action waiver. Users must first complete a 60-day pre-arbitration dispute process, and mass arbitration filings are batched under special rules. Small claims court and some injunctive relief remain available.

Taken from you

Right to sue in court for most disputes (the old terms already waived jury trials)
Right to bring or join class or representative actions
Right to seek public injunctive relief in arbitration
Freedom to file immediately: must first complete a 60-day pre-arbitration dispute procedure
Ability to have courts decide whether the arbitration clause is enforceable (delegated to the arbitrator)
Mass filings are batched and subject to funder disclosure requirements

Won back

Small claims court option remains
Arbitration held virtually or in your home county
JAMS consumer minimum standards take precedence over conflicting terms
Personal injury and property damage disputes governed by the law of the state where harm occurred
Optional JAMS appeal for awards of $250,000 or more

Evidence · 4 of 4 quotes matched in source

YOU AND WE AGREE THAT ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF ANY AMAZON SERVICE, OR TO ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY AMAZON OR THROUGH AMAZON.COM, WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT.+ inserted · ✓ matched in source

YOU AND WE AGREE THAT ANY ARBITRATION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION.+ inserted · ✓ matched in source

you must complete the dispute resolution procedure set forth here, including submitting a completed Notice of Dispute using this Claim Form and negotiating in good faith for 60 days.+ inserted · ✓ matched in source

Any dispute or claim relating in any way to your use of any Amazon Service will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts.− struck · ✓ matched in source

Archived version ↗ · 1,656 words changed

Amazon replaces court jurisdiction with mandatory individual arbitration and a class action waiver

Taken from you

Won back

Amazon.com: where you stand today