Incident #E79FA8 · 29 JUN 2026minor
Shein EU terms add EU/worldwide product split and broaden who acts as customs importer
The terms now distinguish EU Shipped and Worldwide Shipped Products, with different title-transfer rules. Customs importer of record may now be the customer, Shein entities, the seller or a representative, as decided by the Operator, and customers authorise Shein to handle customs actions. Return cost wording now allows the Operator to bear costs, refunds go via the Operator, and fee non-refundability is subject to applicable law.
Taken from you
- Importer of record no longer fixed as the customer; Operator decides the importation structure
Won back
- Standard EU delivery option added
- Statement that statutory consumer rights do not depend on EU or worldwide shipping status
- Returns costs may be borne by the Seller and/or Operator, with refund made via the Operator
- Shipping and handling fees non-refundable only unless law requires otherwise
- Risk passes on delivery to the customer or a nominated third party, not the carrier
- Delivery costs are now also shown on the order summary page, in addition to before payment.
Evidence · 4 of 4 quotes matched in source
For the purposes of customs clearance, the importer of record may be the Customer, the Operator, an Affiliate of the Operator, the relevant Seller, or a customs representative acting on behalf of any of them+ inserted · ✓ matched in source
For Worldwide Shipped Products: Depending on the importation arrangement applicable for the relevant transaction, title transfer can occur either (1) prior to importation into the destination country,or (2) on delivery+ inserted · ✓ matched in source
(3) The costs of returning the Products are to be borne by the Seller and/or the Operator, who will refund the Customer, via the Operator, within fourteen (14) days after receipt of the returned goods.+ inserted · ✓ matched in source
Archived version ↗ · 1,445 words changed