Incident #6ED5EA · 26 AUG 2026major
AliExpress adds mandatory pre-arbitration process, class action waiver and detailed claim requirements to UK terms
Disputes with the Singapore-contracting AliExpress entity must now go through a formal written notice and 60-day negotiation process before arbitration in Hong Kong, replacing a simple 30-day consultation. The new terms also add a class action waiver, a small claims court exception, and severability rules protecting these clauses. A statutory rights reservation preserves mandatory consumer rights.
Taken from you
- Right to start arbitration after simple 30-day consultation; now need sworn declaration, order evidence and a written notice of dispute first
- Ability to bring class, collective or representative claims (waived to the extent the law permits)
- Freedom to use coordinated or mass claims; 25+ claims from the same firm face collective review with delays up to 90 days
- Must disclose any claim assignment or litigation funding arrangements
- A notice of dispute missing any required element, including the sworn declaration, is deemed incomplete and does not satisfy the pre-arbitration step.
- Arbitration can be delayed until AliExpress issues a notice of completion
Won back
- Small claims court option for individual claims within court limits
- Express reservation of mandatory consumer rights and government enforcement participation
- Limitation periods are tolled while the informal process runs
- Tribunal may direct video hearings
- AliExpress must acknowledge notices within 14 days and flag deficiencies; claimant can demand a completion notice
Evidence · 4 of 4 quotes matched in source
BEFORE INITIATING ARBITRATION UNDER SECTION 8.7, THE CLAIMANT MUST FIRST COMPLETE THE INFORMAL DISPUTE RESOLUTION PROCESS DESCRIBED IN THIS SECTION 8.7A.+ inserted · ✓ matched in source
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ALIEXPRESS.COM AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY+ inserted · ✓ matched in source
THE PARTIES SHALL THEN ENGAGE IN GOOD-FAITH NEGOTIATIONS TO RESOLVE THE DISPUTE FOR A PERIOD OF SIXTY (60) CALENDAR DAYS+ inserted · ✓ matched in source
NOTHING IN SECTIONS 8.7 THROUGH 8.10 SHALL BE CONSTRUED AS AN INTENT TO LIMIT STATUTORY RIGHTS.+ inserted · ✓ matched in source
Archived version ↗ · 3,464 words changed