Incident #61ACAF · 23 JUL 2026notable
WhatsApp Payments terms rewritten: third-party partners handle money, disputes; new US remittance feature shares data
The Payments terms now describe third-party 'Payment Partners' who handle all money movement, disputes and refunds, replacing the Meta Pay/Payments Processors framing. A new US-based Remittances (cross-border) feature is added, with explicit consent for sharing your name, phone number and payment info with Meta and the chosen partner. WhatsApp also disclaims responsibility for transaction status notices and history shown in the app, and can change or remove partners at any time.
Taken from you
- Disputes, refunds and fraud claims must go to the Payment Partner or your bank, not WhatsApp/Meta
- Agree WhatsApp can share your name, phone number and payment info with Meta and the Remittance partner
- Transaction status notices and payment history are 'as is' with no accuracy guarantee
- WhatsApp disclaims responsibility for choosing or using any Payment Partner (no endorsement)
- Remittances limited to personal, household use only
Won back
- Not obliged to use any Payment Partner or Payments to use WhatsApp
- Statement that WhatsApp does not charge a fee to send Payments at this time
- Clarity that your independent relationship with a partner is unaffected if it is removed from WhatsApp
Evidence · 4 of 4 quotes matched in source
by using the Remittance feature, you agree that WhatsApp can share your information (such as your name, phone number and payment information), and you will share information that you have about the recipient (such as their phone number), with Meta and the selected Payment Partner.+ inserted · ✓ matched in source
All disputes, complaints, errors, claims, chargebacks, refunds, or questions about a Payment transaction must be directed to the Payment Partner and/or your financial or payment institution.+ inserted · ✓ matched in source
We cannot independently verify the accuracy of these notifications nor the status of your Payment, including whether it was actually completed, delivered, or successful+ inserted · ✓ matched in source
We reserve the right to determine which Payment Partners to partner with, and the right to change, remove or suspend any Payment Partner at any time.+ inserted · ✓ matched in source
Archived version ↗ · 2,196 words changed