Incident #E624CA · 11 JUL 2026notable
WhatsApp says Meta may receive limited data when you message businesses or add Accounts Center
The policy now says that when you chat with businesses using Meta's business tools, or add WhatsApp to Accounts Center, Meta may receive limited information. Stated purposes are reducing spam, helping businesses send more relevant messages, and improving Meta ads. The business-messaging feature is now described as conditional on not having added WhatsApp to Accounts Center.
Taken from you
- Meta may receive limited information when you message businesses using Meta's business tools
- That information may be used to help improve Meta ads and make business messages more relevant
Won back
- Clearer disclosure of what Meta receives and why when messaging businesses
Evidence · 3 of 3 quotes matched in source
When you choose to chat with businesses that are using Meta’s business tools and/or add WhatsApp to Accounts Center, Meta may receive limited information to reduce spam, help businesses send you more relevant messages, and improve Meta ads.+ inserted · ✓ matched in source
Other optional features include chatting with Meta AI or, if you have not added WhatsApp to Accounts Center, messaging businesses that are using Meta’s business tools.+ inserted · ✓ matched in source
How does Meta use your information when you message a business or share your information with them+ inserted · ✓ matched in source
Archived version ↗ · 105 words changed