Incident #503105 · 22 JUL 2026notable
WhatsApp Payments terms rewritten around third-party Payment Partners, adding remittances and disclaimers
The payments terms move from Meta Pay and Payments Processors to third-party Payment Partners, and add a US-to-abroad Remittance feature. WhatsApp now disclaims responsibility for transaction status, history accuracy, disputes and refunds, and states that user data is shared with Meta and the chosen partner for remittances.
Taken from you
- Disputes, complaints and errors about a payment must now be directed to the Payment Partner or your bank
- Transaction status notifications and payment history are 'as-is', unverified and not official records
- WhatsApp can't cancel, pause, retry or resolve transactions
- Remittance users agree WhatsApp shares name, phone number and payment info with Meta and the Payment Partner
- WhatsApp can change, remove or suspend any Payment Partner at any time
Won back
- Clarification that WhatsApp charges no fee to send Payments at present
- Statement that you aren't obliged to use any Payment Partner or Payments to use WhatsApp
- Statement that your independent relationship with a partner shouldn't be affected if it leaves the platform
Evidence · 4 of 4 quotes matched in source
by using the Remittance feature, you agree that WhatsApp can share your information (such as your name, phone number and payment information), and you will share information that you have about the recipient+ inserted · ✓ matched in source
All disputes, complaints, errors, claims, chargebacks, refunds, or questions about a Payment transaction must be directed to the Payment Partner and/or your financial or payment institution.+ inserted · ✓ matched in source
We cannot independently verify the accuracy of these notifications nor the status of your Payment+ inserted · ✓ matched in source
We reserve the right to determine which Payment Partners to partner with, and the right to change, remove or suspend any Payment Partner at any time.+ inserted · ✓ matched in source
Archived version ↗ · 2,196 words changed