Incident #861D97 · 23 JUL 2026notable
WhatsApp Payments terms rewritten around third-party Payment Partners, adding remittances and disclaimers
The payments terms now describe Payment Partners who run all money transfers, and add a US-to-abroad Remittance feature. WhatsApp disclaims responsibility for transaction status, history accuracy, disputes and refunds, and says it may share user and recipient details with Meta and the chosen partner for remittances. Old rules on final payments, recipient holds and Brazil-specific terms were removed.
Taken from you
- WhatsApp says it cannot cancel, pause, modify, retry or resolve transactions and disputes must go to the Payment Partner or your bank
- Transaction status notifications and payment history are 'as is', with no guarantee of accuracy and not an official record
- For remittances you agree WhatsApp may share your name, phone number and payment info with Meta and the Payment Partner
- You must share the recipient's information, such as their phone number
- WhatsApp can change, remove or suspend Payment Partners at any time.
- WhatsApp disclaims responsibility for your choice of Payment Partner; no endorsement
Won back
- Clear statement that WhatsApp currently charges no fee to send Payments
- You are not required to use any Payment Partner or Payments to use WhatsApp
- Your independent relationship with a partner should not be affected if it is unavailable on WhatsApp
- Each partner's own terms, privacy policy and fee schedule are stated to govern your transaction
Evidence · 4 of 4 quotes matched in source
By using the Remittance feature, you agree that WhatsApp can share your information (such as your name, phone number and payment information)+ inserted · ✓ matched in source
We cannot independently verify the accuracy of these notifications nor the status of your Payment, including whether it was actually completed, delivered, or successful+ inserted · ✓ matched in source
All disputes, complaints, errors, claims, chargebacks, refunds, or questions about a Payment transaction must be directed to the Payment Partner and/or your financial or payment institution.+ inserted · ✓ matched in source
We reserve the right to determine which Payment Partners to partner with, and the right to change, remove or suspend any Payment Partner at any time.+ inserted · ✓ matched in source
Archived version ↗ · 2,196 words changed