Incident #F6EFF4 · 23 JUL 2026notable
WhatsApp Payments terms rewritten around third-party Payment Partners, adding remittances and data sharing
The payments terms now describe WhatsApp as connecting users to third-party Payment Partners rather than Meta Pay, and add a US-to-abroad Remittances feature. WhatsApp disclaims responsibility for transaction status, history accuracy, disputes and refunds, and may change or remove partners. Remittance users agree that their name, phone number, payment details and recipient details can be shared with Meta and the chosen partner.
Taken from you
- Agree that WhatsApp can share your name, phone number, payment information and recipient details with Meta and the Payment Partner when using Remittances
- Transaction status notifications and payment history are 'as is', unverified and not an official record
- WhatsApp can change, remove or suspend Payment Partners at any time
- WhatsApp says it cannot cancel, pause or modify transactions you ask a Payment Partner to make; you must contact the partner instead.
Won back
- Clear statement that you need not use Payments or any particular partner to use WhatsApp
- Statement that WhatsApp does not currently charge a fee to send Payments
- Your independent relationship with a partner is stated not to be affected if the partner is unavailable on WhatsApp
Evidence · 4 of 4 quotes matched in source
by using the Remittance feature, you agree that WhatsApp can share your information (such as your name, phone number and payment information), and you will share information that you have about the recipient (such as their phone number), with Meta and the selected Payment Partner.+ inserted · ✓ matched in source
We cannot independently verify the accuracy of these notifications nor the status of your Payment, including whether it was actually completed, delivered, or successful+ inserted · ✓ matched in source
We reserve the right to determine which Payment Partners to partner with, and the right to change, remove or suspend any Payment Partner at any time.+ inserted · ✓ matched in source
All disputes, complaints, errors, claims, chargebacks, refunds, or questions about a Payment transaction must be directed to the Payment Partner and/or your financial or payment institution.+ inserted · ✓ matched in source
Archived version ↗ · 2,196 words changed